Refund policy

Return and Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with RubiDecor.

RubiDecor is operated by Papple World FZE LLC, Ras Al Khaimah, United Arab Emirates.

This policy explains the process for requesting returns, replacements and refunds for eligible purchases made through www.rubidecor.com.

1. Business Information

Business Name: Papple World FZE LLC
Trading Name: RubiDecor
License/Registration No.: FDBC0693

Address:
Compass Building
Al Shohada Road
AL Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

2. Return Period

Customers should contact us within 14 days of receiving an order if they wish to request a return for an eligible product.

Return eligibility is subject to this policy and applicable law.

3. How to Request a Return

Please contact us before sending a product back.

Include:

Order number
Customer name
Email address
Product name
Reason for return
Photographs or video where relevant

We will review the request and provide return instructions where appropriate.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Significantly different from its description

please contact us as soon as possible.

We may request photographs or video of the product and packaging.

Depending on the circumstances and applicable law, we may provide an appropriate remedy, including:

Replacement
Repair where appropriate
Refund
Partial refund where appropriate
Another legally applicable remedy

5. Change-of-Mind Returns

Where a product is eligible for a change-of-mind return, it should generally be:

Unused
In original condition
Complete with accessories
In original packaging where reasonably applicable
Free from customer-caused damage

Some products may be excluded from change-of-mind returns where permitted by applicable law, including certain:

Personalized or customized products
Perishable products
Sealed products that cannot be returned for health or hygiene reasons after opening
Digital products or services where applicable
Products that cannot reasonably be returned due to their nature

Nothing in this section limits mandatory consumer rights.

6. Return Shipping Costs

For customer-requested change-of-mind returns, the customer may be responsible for applicable return shipping costs where permitted by law.

For defective, damaged or incorrectly supplied products, we will determine the appropriate return-shipping arrangement based on the circumstances and applicable legal requirements.

Please contact us before returning an item.

7. Return Authorization

Do not send a return to the company address unless we specifically instruct you to do so.

Because RubiDecor may use third-party suppliers and fulfillment partners, the correct return address may differ depending on the product and order.

8. Refunds

Once an approved return is received and inspected, we will notify the customer regarding the outcome.

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

The time required for a refund to appear may depend on the customer's bank or payment provider.

9. Partial Refunds

A partial refund may be offered where appropriate, including where:

A product has minor damage
The customer agrees to keep the product
Only part of an order is affected
Another appropriate circumstance applies

Any partial refund will be discussed with the customer before processing.

10. Shipping Charges

Original shipping charges may be non-refundable for customer-requested returns where permitted by applicable law.

Where a product is defective, damaged, incorrect or otherwise qualifies for a legal remedy, shipping charges will be handled according to the circumstances and applicable law.

11. Replacements and Exchanges

Where appropriate and subject to availability, RubiDecor may offer a replacement instead of a refund.

Replacement availability may depend on:

Product availability
Supplier inventory
Destination
Shipping restrictions
Nature of the product issue

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the return procedure may apply.

Mandatory cancellation rights, where applicable, are not affected by this section.

13. Undeliverable or Refused Packages

If an order is returned because of:

Incorrect address
Incomplete address
Failure to collect
Customer refusal
Another customer-related delivery issue

additional shipping or return costs may apply where permitted by law.

We will review the circumstances and contact the customer regarding available options.

14. Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please contact us.

We may investigate with the relevant carrier or fulfillment partner.

Please provide your order number and tracking information.

15. International Returns

International returns may involve additional shipping, customs or handling requirements.

Customers may be responsible for applicable costs associated with customer-requested international returns where permitted by law.

We will provide return instructions for approved returns.

16. Return Inspection

Returned products may be inspected before a refund, replacement or other remedy is approved.

We will consider the condition of the product and circumstances of the return in accordance with this policy and applicable law.

17. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace mandatory consumer rights under applicable UAE law.

UAE consumer-protection requirements include protections concerning defective goods, correct product information and fair compensation in applicable circumstances.

18. How to Contact Us

For a return, refund or replacement request, please contact RubiDecor and provide:

Order Number:
Full Name:
Email Address:
Product:
Reason for Request:
Photos/Video: Where applicable

Please wait for return instructions before sending an item.

19. Contact Information

Papple World FZE LLC
Trading Name: RubiDecor
License/Registration No.: FDBC0693

Compass Building
Al Shohada Road
AL Hamra Industrial Zone-FZ
Ras Al Khaimah
United Arab Emirates

Website: www.rubidecor.com

20. Changes to This Policy

We may update this Return and Refund Policy from time to time.

The latest version will be published on this page with the updated "Last Updated" date.