Frequently Asked Questions

Have a question? You'll find answers to the most common queries below. If you can't find what you're looking for, please contact us and we'll be happy to help.

Orders & Payments

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us at contact@rubidecor.com as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

Will I receive an order confirmation?

Yes, you'll receive an email confirmation immediately after placing your order. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Where do you ship to?

We ship to a wide range of countries. Shipping options and estimated delivery times are shown at checkout based on your location. Please review our Shipping Policy for full details.

How long does delivery take?

Delivery times vary depending on your location and the product. Estimated delivery times are shown on each product page and at checkout. You'll also receive a tracking link once your order has been dispatched.

How do I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this to track your delivery through the carrier's website.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you're not satisfied, please review our full Refund Policy for details on eligibility, timeframes, and how to initiate a return.

How do I return an item?

To start a return, please contact us at contact@rubidecor.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once your return is received and inspected, we'll process your refund within a few business days. The time it takes to appear in your account depends on your payment provider.

Products

Are your product images accurate?

We do our best to ensure product images are as accurate as possible. However, colours may vary slightly depending on your screen settings. If you have any questions about a specific product, please contact us before purchasing.

Do you restock sold-out items?

We regularly update our inventory. If an item is out of stock, check back soon or contact us to ask about restocking timelines.

Can I find product dimensions and materials in the listing?

Yes, all available product details including dimensions, materials, and care instructions are listed on each product page. If you need additional information, feel free to reach out.