DIY Candle Wick Material Candle Maker

We offer fast and reliable shipping worldwide.

1. What payment methods do you accept?
We accept:
– Credit/Debit Cards (Visa, Mastercard, Amex)
– PayPal
– Bank Transfers (for select countries)
– Online Banking (for select countries)

2. Is my payment information secure?
Yes, our website uses SSL encryption to ensure secure transactions.

Payment Processing

1. How do you process payments?
Payments are processed through our secure payment gateway.

2. When is payment processed?
Payment is processed immediately after order confirmation.

Payment Issues

1. What if my payment is declined?
Contact your bank or try an alternative payment method.

2. Can I cancel or change my payment?
Contact us immediately; changes may be possible before processing.

Refunds and Cancellations

1. How do I request a refund?
Contact us via email or phone for assistance.

2. When will I receive my refund?
Refunds are processed within [time frame].

Additional Information

1. Do you store my payment information?
No, we do not store payment information for security reasons.

2. Can I use multiple payment methods?
No, only one payment method per order.

CJ and DSers Dropshipping Information

1. Do you accept payment through CJ or DSers?
No, payments are processed through our website.

2. How do I pay for dropshipped items?
Follow our website’s checkout process.

Shipping times vary depending on location:
– USA: 3-7 business days
– Europe: 5-10 business days
– Other countries: 7-15 business days

Yes, we offer free shipping on:
– Small items (under 2 kg/4.4 lbs)
– Large items (over 2 kg/4.4 lbs) on select products

2. Which large items qualify for free shipping?
Please check individual product descriptions for eligibility.

Tracking information will be emailed once shipped.

Contact us, and we’ll assist with replacement or refund.

Yes, we ship worldwide.

Contact us immediately; changes may be possible before shipping.

Calculated during checkout based on weight and destination.

Please contact us within [time frame] for return/exchange instructions.